Terms and conditions
Hispania Short Rentals, S.L. (Ruralidays.com) is a company based in Malaga, specialised in booking holiday villas online.
As a duly authorized reservation centre, Ruralidays.com has rigorous insurance cover as required by the EU law, and our tax ID is B93567170.
2. Reservation and rent contract
Reservations have to be made through the Ruralidays website, www.ruralidays.com.
The rent contract between Ruralidays.com and the customer will come into force in the exact moment Ruralidays.com confirms the reservation. This will be made only through e-mail, when the customer pays the requested down payment, and by no means before.
A booking request can not be considered a firm reservation.
3. Minimun stay
The minimum stay depends on the accommodation. You can check the minimum stay required by each accommodation by looking in the property sheet of the estate, in the “Availability” section.
The prices published are valid until December 31st 2018. The tariff to be applied comes from the search, after specifying the date and number of people. The prices displayed on our website are truly competitive. This is why the price may change depending on the number of people.
In the majority of times, our prices include the normal consumption of electricity, water and gas, bed linen, bathing clothes, and cleaning service before arrival. Direct taxes are always included.
In some properties, wood, Internet, or final cleaning service aren’t included in the price. Check this information in the property sheet of each estate, in the “Information” section.
5. Method of payment
The booking is to be considered confirmed once the payment of the advance of the estate’s total price has been made (15% to 50%, depending on the case). You can choose among various methods of payment: credit card, debit card, PayPal or bank transfer.
If you want to pay with bank transfer, you need to indicate your name and number of reservation in the transference “concept”. The booking will be confirmed once the proof of payment is sent to firstname.lastname@example.org.
6. Important information about the properties
- Number of people occupying the property
When booking, the customer must declare the exact number of people who will occupy the property, without omitting children, of any age they might be. Attention is drawn to the fact that the property can legally prevent the access to those whom have not been declared, or else, dislodge them. The customer can not complain about this decision.
Some properties reserve the right to open the bedrooms depending on the number of the people declared in the booking. This happens in order to offer a better price to smaller groups.
- Opening of the Pool
Pools will be made available from May 1st to September 30th. Anyhow, check the availability both for this period, and for the rest of the year.
- Maintenance of the Pool
The property must plan pool maintenance work every week. The day of arrival, the owner will communicate the day in which the maintenance will be carried along.
Reported distances are based on Google Maps. Ruralidays.com is by no means responsible of the distances displayed following the Google technology.
- Cradle and Highchair
Some properties are provided with cradles and highchairs. You need to request them prior the booking.
- WIFI / Internet
Many properties are provided with WIFI and Internet fast enough to send and receive emails and surf the Web. Since lots of properties are situated in a rural environment, the data rate may be not enough powerful to use apps such as Skype, watch TV via internet or download large files.
Internet and WIFI are supplied by external providers. Therefore, neither Ruraliday.com, nor the property itself make themselves responsible of any complaint that can be made about it.
- Entry and departure time
Check the entry and departure time established by the property in the Booking Voucher.
As general rule, entry time will be from 4pm to 9pm. If you arrive after 9pm, you will be charged with an extra fee of 50€. Some properties don’t allow the entry after 12pm.
As general rule, departure time will always be before 12am.
- Location and Access to properties
Andalusia’s orography is montainous. 60% of the villas find themselves in towns located on the mountains. This characteristic provides more privacy to the properties, alongside with peculiar views and authentic spots. Always check on Google Maps where the properties are located.
Some properties may have a no-paved, 500-to-1000 meter access to the house. This is due to the protected area where most of the properties are located. Anyhow, you can reach every property with a regular vehicle. If you are planning to travel with very low or sports cars, check the access previously.
- Admission of domestic animals
It is compulsory to inform if pets are being carried, when you are booking.
In the property sheet of every estate, you will find if that estate admits pets or not. It is forbidden to carry pets to the properties that mention “Pets not allowed”. In the case in which it is mentioned “Pets allowed upon request”, you will need to check it previously with Ruralidays.com.
Some properties charge the pet owner with an additional fee regarding an extra cleaning service or an extra deposit.
- Deposit of damages
Once you get to the property, you will need to give the owner a deposit. The amount of the deposit depends on the property. The deposit will be entirely returned at the end of the stay, once the owner has checked that everything is in good condition. The owner can either return the deposit in cash, the very same day of the departure, or through bank transfer or PayPal after some days.
The cancellation policy of every property can be checked in the property sheet, in the “Information” section.
8. Irregularities and deficiencies
Irregularities or deficiencies that the customer might find in the rented property have to be communicated as soon as possible, either to the agency or to the owner, however not after the end of the stay. Ruralidays.com will process any irregularity or deficiency in the shortest time possible. The agency reserves the right to change the property if it sees it convenient, as long as the causes of direct claim are verified as true.
Any claim that is carried out after leaving the property won’t be handled due to the lack of further fundamental criteria, thanks to which the complaint might be handled.
9. Force Majeure
In the cases in which the owner has to cancel a booking by force majeure, Ruralidays.com reserves the right to substitute the booked property with an alternative of the same characteristics. If the customer does not accept the offered alternative, the agency will refund the customer with the already paid amount of money.